ETERNITY CONSULTANTS (HK) Ltd is one of the leading licensed recruitment companies in Hong Kong, we specialize in servicing all levels of employment on permanent and temporary placement, have rich experience specific in thorough assessment & effective short-listing, with huge up-to-date database of candidates, we can react to recruit promptly.
The mission of Eternity is to provide best recruitment services for both our corporate clients and job seekers in career development. We continue to deliver what is promised, and strive to add value beyond with is expected.
Please visit our website www.hketernity.com for details.
Employment Agency License # 59006.
Customer Service Executive
Post Date: 17 Jul 2019
Headquartered in Germany, our client is testing laboratory providing professional services to corporations.
5 day, 13+B, BH, 14AL, training in Germany, medical plan
Coordinate with internal lab and clients
Handle and manage all types of enquiries from different channel
Manage complaints and follow through the case to the end
Act as a subject matter expert to manage and develop customer contact channels, to ensure the quality of customer experience
Assist in reportings, preparing service guidelines and ad hoc projects
Ensure compliance with internal control standards and regulatory requirements
Degree in Electrical and Electronic Engineering or related disciplines
Minimum 5 years of experience in Laboratory
Good command of spoken & written English & Chinese (including Mandarin)
Good project management skills, presentation skills and computer skills