ETERNITY CONSULTANTS (HK) Ltd is one of the leading licensed recruitment companies in Hong Kong, we specialize in servicing all levels of employment on permanent and temporary placement, have rich experience specific in thorough assessment & effective short-listing, with huge up-to-date database of candidates, we can react to recruit promptly.
The mission of Eternity is to provide best recruitment services for both our corporate clients and job seekers in career development. We continue to deliver what is promised, and strive to add value beyond with is expected.
Please visit our website www.hketernity.com for details.
Employment Agency License # 59006.
Operation Manager (Air Freight)
Post Date: 19 Jul 2019
Manage relationships with the 3PL¡¦s, partners, and carriers to ensure customer expectations exceeded
Forecasting and carrier planning
Lead and drive day to day operations ensuring all service levels are achieved
Support all new service implementations working with the Senior Management team
Look to achieve faster and wider choice of deliveries and returns for our customers
Support the Delivery Solutions operational and IT road maps
Work with the 3PL teams to ensure optimized solutions exist
Work with Customer Care to manage internal relations alongside improve customer experiences
Delivery Solutions Reporting
Pro-active SLA and KPI monitoring and management
Financial Management ¡V managing carriers to ensure they deliver within contractual parameters
Owning and conducting regular carrier reviews, managing performance alongside looking to identify opportunities
Peak / holiday and seasonal planning, pushing boundaries to provide enhanced delivery propositions for our customers
Able to identify cost related risk and where necessary implement corrective action
At least 8 years experience in freight forwarding
Experience in Asia Pacific carrier market is an advantage
Awareness of international carrier operations
Previous experience of and a preference of working with 3PL providers alongside Multiple Carriers
Experience of presenting to Senior Management level
Ability to communicate affectively at all levels
Project Management skills (desirable)
Strong Excel and PowerPoint skills