After Sales Manager – Home appliance

Job Description

Responsibilities:

• Team Management – Support immediate and wider team, via engagement and enablement, to deliver against key objectives, upholding outstanding service levels for internal and external customers at all times
• End to End Spare Parts Control Management and Monitoring – Manage and monitor spare part for assigned products
• Vendor Management – Continuous management and review of supplier base and performance against business requirements on trading terms, product, price, supply and quality.
• Spare Parts Order Reporting – produce and maintain relevant reporting and summaries for assigned products

Requirements:

• Diploma or above
• At least 4 years’ relevant experience or in after sales service in Home appliance and spare parts control  
• Good data organization and presentation skills
• Willing to learn, hardworking, pleasant character with customer service orientated attitude
• Strong computer skills in MS Word, Excel, Outlook
• Good command of written and spoken English, Cantonese and Mandarin

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