Posted 2 months ago
Responsibilities:
- Sustain the account to ensure the account renew successful at coming contract renewal
- Handle escalated cases from customers and collaborate with relevant departments. Resolve complaint cases from customers through written/ verbal replies in a customer-centric and professional manner.
- Actively engage with team members to nurture team morale and engagement.
- Maintain a positive attitude while leading a team of around in an efficient and productive manner
- Enhance operating procedure and a marketable service improvement continually
- Monitor and make sure to meet contract
- Fulfill all contract scope and ensure sure all overcharges have been arranged on-time
- Good Communicate between team and customer to make best benefits for each party
- Resource arrangement for contract scope, non-office job, regular tasks, leave arrangement and Ad-hoc request
Requirements:
- Bachelor degree in Business Administration or other related discipline
- Min. 8 years relevant experience in the After sales service in vehicle, machinery or elevator , strong in management
- Quick learner to learn about products & services and present to customers
- Good analytical mind, well organization skills and good communication skills
- Proficiency in MS Office (eg. Excel, PowerPoint, Word)
- Good command in written and spoken Cantonese, English and Mandarin
We are welcome applicants resend resumes to us even you have applied jobs in our company before.
(Personal data submitted are for recruitment purpose only.)
Job Features
| Job Category | Accounting & Finance, Customer Services, Sales & Marketing |