Customer Services Coordinator (Freight Forwarding)

Responsibilities:

• Handling customer’s inquiries, claims, complaints, quotations and overseas agent correspondence
• Following up overseas routing orders and booking from customers
• Maintaining customer database
• Handling all import and export shipments
• Coordinating with operation departments to ensure customer orders are properly followed up

 Requirements:

• Secondary school graduated or above
• Minimum one year’s relevant experience in handling customer correspondence / customer relations in logistics field
• Self-motivated, proactive team player and willing to learn and take challenge
• Dynamic and customer driven with strong communication and interpersonal skills
• Able to work independently under pressure and work in warehouses
• High proficiency in MS office applications
• Good command of both spoken and written English and Mandarin
• Immediate available is preferred

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