Customer Services Officer – Freight Forwarding (Japanese Speaking)

Responsibilities

• Coordinate & communicate between clients and internal different parties for shipment arrangement 
• Provide excellent customer services to clients and prompt responses to clients’ inquires, complaints by phone or email. 
• Follow up shipment, prepare billing and monthly statement
• other ad-hoc duties as assigned

Requirements

• DSE / HKCEE or above
• At least 2 years or above customer service or logistics operation experience, preferably gained from logistics service provider
• Mature, good sense, responsible, willing to learn and able to work under pressure, initiative, positive mind set and well organized
• Good command of both written and spoken English (For Japanese Speaking- Japanese with JLPT N2 or above)
• Good Communication with our clients & colleagues
• Good PC skills and proficient in MS Office & Chinese word processing
• Client focus with good communication & interpersonal skills
• Immediate available is highly preferred

Benefit: 

5 days work, performance bonus, medical scheme, 11 days annual leave etc 

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