Customer Services Officer – Freight Forwarding (Japanese Speaking)

Posted 2 weeks ago


  • Coordinate & communicate between clients and internal different parties for shipment arrangement 
  • Provide excellent customer services to clients and prompt responses to clients’ inquires, complaints by phone or email. 
  • Follow up shipment, prepare billing and monthly statement
  • other ad-hoc duties as assigned


  • DSE / HKCEE or above
  • At least 2 years or above customer service or logistics operation experience, preferably gained from logistics service provider
  • Mature, good sense, responsible, willing to learn and able to work under pressure, initiative, positive mind set and well organized
  • Good command of both written and spoken English (For Japanese Speaking- Japanese with JLPT N2 or above)
  • Good Communication with our clients & colleagues
  • Good PC skills and proficient in MS Office & Chinese word processing
  • Client focus with good communication & interpersonal skills
  • Immediate available is highly preferred


5 days work, performance bonus, medical scheme, 11 days annual leave etc 

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Job CategoryCustomer Services

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