IT Manager (in-house, perm., sizable corporation)

Posted 2 months ago

Listed in HK with 8,000+ staff, our client is one of the major property developers in HK. It is looking for qualified candidates to fill the following position:

(benefits: 5-day, bonus, 16AL, medical, dental, education allowance)

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Job Description

  • Leading a Service Team with 10+ members, assist teammates with the application of basic diagnostic techniques in identification of problems, investigation of causes, and recommendation for solutions
  • Maintain a good knowledge base to review the process of agreed IT services on a regular basis and drive the continuous service improvement plan of the team.
  • Ensure all the incidents and problems are handled.
  • Working with other managers and BUs to build a culture of high performance, pro-activity, business co-operation, continuous improvement and service delivery.
  • Manage VIP Supports w2and a service help desk operated by an external partner.

Requirements:

  • Degree in IT or other relevant disciplines
  • Minimum 5 years of working experience, of which at least 3 years at managerial level
  • Holder of ITILv3 certificate is preferred
  • Previous hands on experience in ServiceNow is value added
  • Hands-on experience in technical aspects of Windows, MacOS support and Office 365 related troubleshooting
  • Experience in managing daily service operations e.g. User account management, Supervise outsourcing vendor etc. 

*Interested parties, please send full resume with current & expected salary & date available in MS WORD FORMAT ONLY to email:  it@HKETERNITY.com    or fax to 3527 0634*

Hotline: (852) 3542 5082

We are welcome applicants resend resumes to us even you have applied jobs in our company before.

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Job Features

Job CategoryInformation Technology (IT)

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