Listed in HK with 8,000+ staff, our client is one of the major property developers in HK. It is looking for qualified candidates to fill the following position:
(benefits: 5-day, bonus, 16AL, medical, dental, education allowance)
- Leading a Service Team with 10+ members, assist teammates with the application of basic diagnostic techniques in identification of problems, investigation of causes, and recommendation for solutions
- Maintain a good knowledge base to review the process of agreed IT services on a regular basis and drive the continuous service improvement plan of the team.
- Ensure all the incidents and problems are handled.
- Working with other managers and BUs to build a culture of high performance, pro-activity, business co-operation, continuous improvement and service delivery.
- Manage VIP Supports w2and a service help desk operated by an external partner.
- Degree in IT or other relevant disciplines
- Minimum 5 years of working experience, of which at least 3 years at managerial level
- Holder of ITILv3 certificate is preferred
- Previous hands on experience in ServiceNow is value added
- Hands-on experience in technical aspects of Windows, MacOS support and Office 365 related troubleshooting
- Experience in managing daily service operations e.g. User account management, Supervise outsourcing vendor etc.
*Interested parties, please send full resume with current & expected salary & date available in MS WORD FORMAT ONLY to email: it@HKETERNITY.com or fax to 3527 0634*
Hotline: (852) 3542 5082
We are welcome applicants resend resumes to us even you have applied jobs in our company before.
(Personal data submitted are for recruitment purpose only.)
|Job Category||Information Technology (IT)|