Manager – Call Center

Posted 2 months ago

Our client is a sizable corporation with 500+ staff in HK. It is looking for qualified candidates to fill the following post:

Job Responsibilities:

  • Lead the team to handle inquiries and complaints in a professional and timely manner, and monitor overall performance
  • Responsible for managing day-to-day operations of call centre
  • Prepare regular performance reports
  • Handle escalations/complaints professionally and make redress to complainants as appropriate
  • Provide coaching and training to team members, promote excellent Customer Service culture within the company and extend to market recognition
  • Perform regular review, streamline the routine procedures and recommend improvements on systems and workflow for better customer journey management

Job Requirements:

  • Degree holder in Business Administration, Finance or related discipline
  • Minimum 5 years’ solid experience in customer service and centre -in banking/finance industry with at least 2 years at supervisory level
  • Good AML and legal knowledge on related operations and documentation
  • Sound experience of launching service quality program
  • Strong problem solving, communication and negotiation skills
  • Passionate, customer oriented, well organized and a good team player
  • Good command of both written and spoken Cantonese, English and Mandarin

We are welcome applicants resend resumes to us even you have applied jobs in our company before. (Personal data submitted are for recruitment purpose only.)

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