Senior Helpdesk Officer

Posted 2 months ago

Our client is an all-round IT solutions provider with offices in HK, Australia and Shanghai. It is looking for talents:

Benefits: perm., bonus, 5-days, Medical, etc.

Based in own office; rare working overtime

Key Responsibilities:

  • Support of client’s IT Infrastructure
  • Responsible for systems/technical support and administration on network, desktop/server hardware and software, and application systems
  • Provide Level 1 – 3 support for incidents and problem resolution
  • Interact with other team members and other teams to progress projects and incidents

Specific Qualifications

  • Relevant experience in technical support and administration for All Windows platforms including Microsoft Windows 10, Microsoft Office 2019/2016, Windows Server 2019/2016 (Active Directory Administration / Group Policy), Microsoft Exchange Server
  • Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall
  • Self-starter who is confident, action and results orientated
  • Must be attentive to detail, proactive and have strong troubleshooting skills
  • Technical, analytical, interpersonal and organisation skills required
  • English and Cantonese language proficiency is essential for this role

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Job Features

Job CategoryInformation Technology (IT)

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